Clubhouse

Ratings & Reviews

Overall Rating

5
(114 reviews)
98.2% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
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Resident Reviews

submitted by Cameron A. - |Recommended: YesA great clean community with great managers and tenants — a great clean community with great managers and tenants
response from property -Thank you for sharing this review of Promenade Pointe! We're happy that your experience at our community has earned us a five-star rating. We look forward to your continued comfort and satisfaction! Please reach out if we can assist you in the future.
submitted by Markiaya R. - |Recommended: YesPretty Great — Other than the cars on the bridge and the streets because this is a main street , it is pretty quiet other than wind because I'm on the fourth floor, which I appreciate. It's also very closed off, which I like because I don't like surprise company, but it may be a bit of a hassle when ordering from unofficial delivery companies, and when people are bad at instructions, or reading them.
response from property -Welcome! We're so glad that you chose Promenade Pointe. Thank you for your kind words about our community. We appreciate your feedback, and hope you'll be a resident for many years to come.
submitted by Margaret S. - |Recommended: YesNice Apartment — I've lived here for about a year and a half and it was a great apartment to live in. Occasionally there are issues with noise and cleanliness in the hallway but management is always responsive when I called. Maintenance was also very prompt in fixing any issues. I would definitely recommend living here to a friend. Can't beat the view from the pool when it's warm.
response from property -Thanks for the great review! We’re thrilled to hear that you’re loving your living experience at Promenade Pointe. We’re especially pleased that the team has been responsive and prompt, and that you are loving the views. We appreciate your feedback. Please let us know if you need anything during your residency.
submitted by Dennis R. - |Recommended: YesGreat — It’s a great spot to have, it’s relaxing and mostly quite through the building. I recommend this complex for sure.
response from property -If you’re happy, we’re happy! Thanks for taking the time to leave a rating of Promenade Pointe.
submitted by Riordan M. - |Recommended: YesA comfortable and safe place to live. — I would recommend Promenade to anyone looking in the Norfolk area. They are quick to respond to any needs and do so in a professional matter. If you are facing the road you can expect some traffic noise, but I got used to it very quickly and its not noticeable when you have the TV on. The only time you can hear neighbors is if they are pumping the bass, but when that went late one night Promenade was quick to act and had the neighbors quiet their music. You can not hear if a neighbor has their TV on so it is quiet in that respect, but if a dog is barking loudly you could hear that. Again its minimal, but noticeable. I'll also add that anyone that decides to live in a community with pets should expect to hear some pet noise so it did not bother me much. The only major negative is sometimes the stairwells are not cleaned on a consistent basis and trash and junk will sit there for a while. It did not bother me, but something that I did notice. Maintenance staff were always really quick to respond. I think for every issue I had they responded in less than 24 hours mostly to refill A C and check drain . I did see the security guard every now and then conduct their patrols and check on the doors to ensure they are locked. I felt safe at Promenade. Overall Promenade provides quick maintenance, is professional, and a comfortable place to live.
response from property -Thank you for taking the time to leave a detailed review of Promenade Pointe. We're so glad to hear that you are enjoying your space. Please reach out to our office so that we can learn more about the stairwell maintenance needs you mentioned. We appreciate your feedback, and hope you'll be a resident for many years to come.
submitted by Ariana M. - |Recommended: YesIt’s a nice property for family — Parking space can be hard sometimes
response from property -Thank you for your five star review! We appreciate your feedback and we want to ensure that you enjoy all aspects of our community. Please contact at the Leasing Office to further discuss your parking concerns. Thank you!
submitted by Julia P. - |Recommended: YesGreat But could use some updates — Promenade is great and new. There are great facilities, such as the gym, lounge, and business center but there is no parking for guests in the apartment's lot. Living next to a busy street, you usually hear the cars drag-racing up and down Tidewater, and the nearby train, which may be a problem for people sensitive to noise. The first floor seems to be newly painted and updated, but there are many holes, scratches and scrapes in the paint and on the walls on the second floor. The people are very kind and management is very helpful with anything that you need.
response from property -Thank you for taking the time to leave a review of Promenade Pointe. Hearing from our residents is one important way that we are able to improve our practices for all renters. Please reach out to our Resident Care Team at bonaventurelistens@bonaventure.com if there are any issues you'd like to discuss. We value your residency, and would be happy to speak with you.
submitted by Richard G. - |Recommended: YesThe property needs a little bit more attention — I like the gated apartment. And the people around here are nice. and the office staff is very professional and helpful.
response from property -Hi Richard, thank you for taking the time to provide your feedback. We are pleased to hear that you are enjoying our gated community and our professional team. Please reach out should you need any assistance during your stay!
submitted by Chayston A. - |Recommended: YesPretty good — It's a good place. No complaints.
response from property -Thank you for taking the time to provide us with your feedback! Please don't hesitate to reach out should you need any assistance during your residency.
submitted by Malik T. - |Recommended: YesThis property is a dream come true — Most definitely.
response from property -Hello Malik. If you’re happy, we’re happy! Thanks for taking the time to leave a rating of Promenade Pointe.
submitted by Jucentae S. - |Recommended: YesAwesome — I absolutely love it here I couldn't have chose a better place to call home
response from property -We appreciate you taking the time to rate our community! Thank you for your feedback, we are happy to hear that you are enjoying our community. Please reach out if we can be of any assistance during your residency at Promenade Pointe.
submitted by Jamila B. - |Recommended: YesGreat — It’s a good place to stay
response from property -Hello Jamila, and thank you for your excellent rating of Promenade Pointe! We appreciate your feedback.
submitted by Abigail D. - |Recommended: YesGreat — It’s very nice living here
response from property -Thanks for awarding us with five stars, Abigail! We love our residents, and want to make sure they are having a great experience at Promenade Pointe.
submitted by Jones K. - |Recommended: YesI would recommend this apartment complex one tiny issue the dog urine it smells and stinks my hallway its on the stairs there a warring about it but it still continues
response from property -Thank you for taking the time to provide this feedback! Please give us a call at the Leasing Office so that we can discuss your concern and work towards a resolution.
submitted by MAURICIO M. - |Recommended: YesWorth it — A little bit pricy but worth your penny
response from property -Thanks so much for this excellent review! As always, please let us know if you need anything!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Promenade Pointe, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Promenade Pointe, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose