Promenade Pointe

Ratings & Reviews

Overall Rating

5
(109 reviews)
98.2% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Your Review

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Resident Reviews

submitted by Ariana M. - |Recommended: YesIt’s a nice property for family — Parking space can be hard sometimes
response from property -Thank you for your five star review! We appreciate your feedback and we want to ensure that you enjoy all aspects of our community. Please contact at the Leasing Office to further discuss your parking concerns. Thank you!
submitted by Julia P. - |Recommended: YesGreat But could use some updates — Promenade is great and new. There are great facilities, such as the gym, lounge, and business center but there is no parking for guests in the apartment's lot. Living next to a busy street, you usually hear the cars drag-racing up and down Tidewater, and the nearby train, which may be a problem for people sensitive to noise. The first floor seems to be newly painted and updated, but there are many holes, scratches and scrapes in the paint and on the walls on the second floor. The people are very kind and management is very helpful with anything that you need.
response from property -Thank you for taking the time to leave a review of Promenade Pointe. Hearing from our residents is one important way that we are able to improve our practices for all renters. Please reach out to our Resident Care Team at bonaventurelistens@bonaventure.com if there are any issues you'd like to discuss. We value your residency, and would be happy to speak with you.
submitted by Richard G. - |Recommended: YesThe property needs a little bit more attention — I like the gated apartment. And the people around here are nice. and the office staff is very professional and helpful.
response from property -Hi Richard, thank you for taking the time to provide your feedback. We are pleased to hear that you are enjoying our gated community and our professional team. Please reach out should you need any assistance during your stay!
submitted by Chayston A. - |Recommended: YesPretty good — It's a good place. No complaints.
response from property -Thank you for taking the time to provide us with your feedback! Please don't hesitate to reach out should you need any assistance during your residency.
submitted by Malik T. - |Recommended: YesThis property is a dream come true — Most definitely.
response from property -Hello Malik. If you’re happy, we’re happy! Thanks for taking the time to leave a rating of Promenade Pointe.
submitted by Jucentae S. - |Recommended: YesAwesome — I absolutely love it here I couldn't have chose a better place to call home
response from property -We appreciate you taking the time to rate our community! Thank you for your feedback, we are happy to hear that you are enjoying our community. Please reach out if we can be of any assistance during your residency at Promenade Pointe.
submitted by Jamila B. - |Recommended: YesGreat — It’s a good place to stay
response from property -Hello Jamila, and thank you for your excellent rating of Promenade Pointe! We appreciate your feedback.
submitted by Abigail D. - |Recommended: YesGreat — It’s very nice living here
response from property -Thanks for awarding us with five stars, Abigail! We love our residents, and want to make sure they are having a great experience at Promenade Pointe.
submitted by Jones K. - |Recommended: YesI would recommend this apartment complex one tiny issue the dog urine it smells and stinks my hallway its on the stairs there a warring about it but it still continues
response from property -Thank you for taking the time to provide this feedback! Please give us a call at the Leasing Office so that we can discuss your concern and work towards a resolution.
submitted by MAURICIO M. - |Recommended: YesWorth it — A little bit pricy but worth your penny
response from property -Thanks so much for this excellent review! As always, please let us know if you need anything!
submitted by Jaylah J. - |Recommended: YesReview for Property — Promenade Pointe is a great secure place to live whether it is for one person or your family. The community has things for you and your loved ones to do so the rent is definitely worth it. Parking is never an issue and I love the gates and key fobs to get onto the property. Although, you do smell marijuana and some guests who don't live here around sometimes. Other than that I have enjoyed staying on this property so far and will continue to do so.
response from property -A five star review! We appreciate it! Promenade Pointe wants all of our residents to have an excellent experience, so we’re delighted that you are enjoying the events, plus our ample parking and key fob access. We would love the opportunity to discuss the concerns you mentioned, so please give us a call at 757-818-9640 or email us at promenadepointe@bonaventure.com. Thanks!
submitted by Nicolas M. - |Recommended: YesAmazing — I'd recommend they consider checking it out for a good place.
response from property -We appreciate your recommendation of Promenade Pointe, Nicolas! Please let us know if there is anything else we can assist you with. Have an awesome day!
submitted by Jonathan S. - |Recommended: YesAll is well that ends well — So far I have had no problems.
response from property -Thank you for taking the time to leave a review. We're so pleased to hear that you are enjoying your time at Promenade Pointe! We appreciate your feedback, and hope that you have a wonderful residency!
submitted by Evans R. - |Recommended: YesGood — Staff is awesome and very welcoming, not flexible with parking guests.
response from property -Thank you for this feedback. We're happy to hear that you're satisfied with our friendly and welcoming staff! However, we'd love the opportunity to speak to you directly about your guest parking concerns. Please reach out to the Leasing Office when you get a moment.
submitted by Nigeria R. - |Recommended: YesWould Recommend with some Improvements — Been living here for the past 2 years now and the property staff is honestly why I keep living here They’re amazing, super helpful, patient and not out to get you They really care about each of their residents and it shows The property itself though could use some improvements. The walls above and below are thin and any small noise made is heard though out the apartment. This is mostly a neighbor issue but having thicker walls would help reduce the noise. Also, the carpet inside the building is heavily stained and has dog pee sometimes in it, which leaves the hallway smelling like pee. Having wood flooring like the flooring by the elevator on the 2nd floor would make the hallway look nice and reduce the smells. The apartment itself is nice and spacious but water spots have begun to form on the ceiling however this is also a resident issue, not really apartment . Overall, I would recommend to a friend Pricing is high for the area but you get what you paid for and the amenities are worth it
response from property -Thank you for your detailed review! We are happy to hear that our team has had a positive impact on your stay! We would like the opportunity to address your concerns directly. Please contact us at the Leasing Office. Thank you for your positive review and your residency.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Promenade Pointe, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Promenade Pointe, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose